Shipping policy

What is your return and exchange policy?

Due to the curated and personal nature of our jewelry, all sales are final. We do not offer exchanges or refunds for change of mind. We kindly ask that you review all product details, sizing, and specifications carefully before completing your purchase.

What should I do if my product arrives damaged?

We inspect every piece carefully before it is beautifully packed and shipped. However, if your item is damaged during transit, we are committed to making it right.

To help us resolve the issue quickly, please contact our support team within 48 hours of delivery and provide an unboxing video showing the unopened package being opened for the first time. Once we receive the video evidence, we will try our absolute best to resolve the issue as quickly as possible.

How can I contact customer support?

If you have any questions or need to submit an unboxing video for a damaged item, please reach out to our dedicated support team through our store's contact page or email us directly with your order number in the subject line.